RACKET DEMO SERVICE
WE OFFER BOTH AN IN STORE AND ONLINE TENNIS RACKET DEMO SERVICE.
OUR ONLINE TENNIS RACKET DEMO SERVICE IS LAUNCHING APRIL 2021.
OUR IN STORE TENNIS RACKET DEMO SERVICE WILL RESUME ON MONDAY 29TH MARCH 2021.
We offer a very popular TRY BEFORE YOU BUY service for all of the latest tennis frames. Our racket demo service is perfect if you are unsure of what racket is best for your game or if your game is changing and your racket is holding you back!
Simply speak to a member of our skilled team who, based on the information you give regarding your gameplay will match you the most appropriate rackets in terms of weight, head size & gameplay for you.
You can take a maximum of 3 frames at any one time, we charge a £10 non-refundable fee per frame and you are able to trial the rackets in the comfort of your own club for up to 1 week (7 days).
This charge is non-refundable but will be deducted from any racket you subsequently purchase from Nick Rivett Sport.
*Racket demo charges (£10 per frame) must be paid by card only we do not accept cash for demo charges.
*Late return of rackets result in a £2.50 per day late charge.
*If you are more than 7 days late returning the racket and we are unable to reach you we will charge your payment card with the full value price of all rackets you have loaned.
ONLINE RACKET DEMO SERVICE - LAUNCHING APRIL 2021
Please note our online tennis racket demo service only applies to non sale tennis racket frames over £100.
If you don’t live local to our Hove store, don’t worry – we have now extended our fantastic ‘Try before you buy’ racket demo service to our online store too.
Please note due to the nature of online services our pricing strategy for our online tennis racket demo service is slightly different to our in store service. We charge a non refundable fee of £15 per frame and up to a maximum of 3 demo frames can be ordered at any one time.
If you know which demo racket you would like to order to test, simply select ONLINE DEMO which is an option on each of the rackets we stock on our online store and follow the 'check out' procedure. If you are unsure of what racket combination would be best to demo, please jump on live chat an speak to a member of our team or email our store via our online contact form or alternatively call our store on 01273 781780.
We charge the full retail price for each demo racquet frame plus one charge of £9.99 for 48hr tracked postage. The demo frame (which is strung in synthetic gut at rackets recommended tension) will be despatched same day (if ordered before 12 noon) or the next working day (apart from weekends) if ordered after 12 noon. We use Royal Mail 48hr Tracked postage.
If you don’t wish to purchase a racket please simply return them in the condition received within 14 days and we will either exchange or refund minus the £15 demo charge fee per frame. To return your frames simply return them in the protective packaging they were sent to you in, then download a returns label from our website and drop to your local postoffice.
If you choose to purchase one or more of the frames we will waive the £15 charge on the rackets you are returning. Once frames are received in a good condition and if string customisation is required this stringing charge will be deducted from the refund of the other returned frames/or if your refund fee is less than that of the frame plus stringing charge a cart with the stringing fee will be emailed to you for payment. Your racket will then be strung as per your requirements and shipped via 48hr tracked service.
Rackets are to be returned in satisfactory condition and will be thoroughly inspected on return, if there is any sign of mis-use or damage we reserve the right to charge MORE than the £15 demo fee or refuse the return of the racket altogether.