DELIVERY & RETURNS
Delivery Information (UK Orders)
We currently ship within the UK only
We are proud to use plastic free packaging and packaging material that is made from recycled materials or can be recycled or in some cases we try and re-use manufacturers packaging where possible. Please re-use our packaging where ever possible.
All orders are normally dispatched same day if your order is placed before 12 noon, if after 12 noon it will ship the next working day using:
ROYAL MAIL TRACKED SERVICE
A working day is Monday to Friday, excluding bank holidays.
Please note orders placed on non-working days are not processed until the next working day.
Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.
Delivery times are subject to ordering before our cut-off time of 12pm
Refund Policy
We pride ourselves on our customer service. Our returns and exchange policy lasts 28 days. Online purchases can be returned online or to our Hove store.
Please download your FREE 48HR ROYAL MAIL RETURNS LABEL HERE:
http://www.royalmail.com/track-my-return/create/2763
If 28 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange, there are also certain circumstances where we cannot accept the return of goods:
* Any item requested for return outside the 28-day time frame
* Items that have been worn
* Items where the tags have been removed unless the item is deemed faulty
* Items where the branded packaging has been damaged or if the plastic cover over the handle of any rackets has been removed.
* Any rackets that show evidence of having been strung
* Any racket where the the cellophane has been removed from the racket handle
* Any product deemed by Nick Rivett Sport to be non-re-saleable
If you wish to exchange or refund a faulty item, please contact us on:
customerservice@nickrivettsport.co.uk
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase.
Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty, exchange of goods is subject to availability.
Footwear will only be accepted if returned in the original box in an undamaged/ unworn condition.
If returning goods by post or courier, please retain proof of postage.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item.
A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return, which falls in line with the Consumer Contracts Regulations.
Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs.
Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Unfortunately, any item that is not in its original condition or is damaged or missing parts for reasons not due to our error may be subject to only a partial refund or no refund.
Late or missing refunds
If you haven't received a refund please contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please don't hesitate to contact us at:
Nick Rivett Sport
64 Church Road
Hove
BN3 2FP
01273 731780
customerservice@nickrivettsport.co.uk
Returns of items bought in store:
- Goods purchased in store (including sale items) can be returned to us for a full refund or exchange within 28 days of purchase provided they are in a saleable condition and with tags attached and returned with your receipt as proof of purchase.
Cracked or Broken Padel Rackets
Every padel racket is designed to withstand normal play. However, padel rackets can be damaged by contact with the court, glass, fencing, net posts or another racket.
A cracked or broken racket is not automatically considered faulty. All claims must be assessed to establish whether the damage was caused by a manufacturing defect or by impact, misuse or normal wear.
12-Month Warranty
Padel rackets purchased from Nick Rivett Sport are covered by a 12-month warranty against manufacturing defects, beginning on the date of purchase.
The warranty applies when the racket:
- Has been used normally and for its intended purpose.
- Develops a fault caused by defective materials or workmanship.
- Has not been subjected to impact, misuse, neglect or modification.
All warranty claims are subject to inspection and approval. In some cases, the racket or photographs may need to be sent to the manufacturer or UK distributor for assessment.
What May Be Covered
Examples of damage that may qualify as a manufacturing defect include:
- A hairline fracture across the face without evidence of impact.
- A single crack between the holes in the racket face.
- A crack or structural failure with little or no surrounding wear.
- A handle or internal structural fault without evidence of accidental damage.
Every claim is considered individually. The position of the crack alone does not confirm that the racket is faulty.
What Is Not Covered
The warranty does not cover:
- Damage caused by hitting the court, glass, fencing, net post or another racket.
- Cracks accompanied by dents, deep scratches, chips, flat spots or compression marks.
- Multiple cracks or extensive face or frame damage consistent with impact.
- Accidental damage, misuse, neglect or racket abuse.
- Normal wear and tear, including surface scratches, paint chips and edge wear.
- Damage caused by excessive heat, moisture or unsuitable storage.
- Damage caused by unauthorised alterations or attempted repairs.
- Replacement grips, overgrips, wrist straps or other components affected by normal wear.
Visible impact damage may invalidate the warranty claim.
How to Make a Warranty Claim
Please stop using the racket as soon as you notice a crack or structural problem. Continuing to play with it may worsen the damage and make it more difficult to establish the original cause.
Before returning the racket, please contact Nick Rivett Sport and provide:
- Your name and contact details.
- Your order number or proof of purchase.
- The date the racket was purchased.
- A clear description of when and how the damage appeared.
- An estimate of how frequently the racket has been used.
-
Clear photographs showing:
- The complete front of the racket.
- The complete back of the racket.
- The full edge and frame.
- Close-up images of the crack or damaged area.
- Any surrounding marks, scratches or signs of wear.
Please do not return the racket until our team has reviewed the information and provided return instructions.
Do not attempt to glue, repair, sand or alter the damaged area. Any attempted repair or modification may invalidate the warranty.
What Happens Next?
We will review the photographs and information supplied. We may then ask you to return the racket to Nick Rivett Sport for a physical inspection.
Where necessary, the claim will be referred to the manufacturer or UK distributor. Assessment times can vary, and we will keep you informed while a decision is being made.
If the racket is confirmed as having a manufacturing fault, the available resolution may be:
- A repair.
- A replacement.
- Store credit.
- A full or partial refund.
The appropriate resolution will depend on the age of the racket, availability of replacement stock, the manufacturer’s decision and your statutory rights. If the racket has been owned for more than six months, any refund may be reduced to reflect the use already received.
If the claim is rejected because the damage is consistent with impact, misuse or normal wear and tear, we will explain the outcome and arrange for the racket to be returned or collected.
Your Statutory Rights
This warranty policy does not affect your statutory rights under the Consumer Rights Act 2015.
Contact Us
To begin a warranty claim, please contact Nick Rivett Sport before returning your racket.
Email: customerservice@nickrivettsport.co.uk
Telephone: 01273731780
In store: Nick Rivett Sport, Hove