DELIVERY & RETURNS

Delivery Information (UK Orders)

We currently ship within the UK only
We are proud to use plastic free packaging and packaging material that is made from recycled materials or can be recycled or in some cases we try and re-use manufacturers packaging where possible. Please re-use our packaging where ever possible.

All orders are normally dispatched same day if your order is placed before 12 noon, if after 12 noon it will ship the next working day using:

ROYAL MAIL TRACKED SERVICE 

A working day is Monday to Friday, excluding bank holidays.

Please note orders placed on non-working days are not processed until the next working day.

Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.

Delivery times are subject to ordering before our cut-off time of 12pm.

Standard 48 hr Tracked Delivery £4.95

Standard 24hr Tracked Delivery £5.95

 
Refund Policy 
We pride ourselves on our customer service. Our returns and exchange policy lasts 28 days. Online purchases can be returned online or to our Hove store. 

Please download your FREE 48HR ROYAL MAIL RETURNS LABEL HERE:

http://www.royalmail.com/track-my-return/create/2763

If 28 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange, there are also certain circumstances where we cannot accept the return of goods:

* Any item requested for return outside the 28-day time frame

* Items that have been worn

* Items where the tags have been removed unless the item is deemed faulty

* Items where the branded packaging has been damaged for example the plastic cover over the handle of any rackets.

* Any rackets that show evidence of having been strung

* Any racket where the the cellophane has been removed from the racket handle

* Any product deemed by Nick Rivett Sport to be non-re-saleable

If you wish to exchange or refund a faulty item, please contact us on:

customerservice@nickrivettsport.co.uk

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase.

Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty, exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.

Footwear will only be accepted if returned in the original box in an undamaged/ unworn condition. Please use protective outer packaging when returning.

If returning goods by post or courier, please retain proof of postage.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. 

A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return, which falls in line with the Consumer Contracts Regulations. 

Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs.

Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Unfortunately, any item that is not in its original condition or is damaged or missing parts for reasons not due to our error may be subject to only a partial refund or no refund.

Late or missing refunds 

If you haven't received a refund please contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please don't hesitate to contact us at:

Nick Rivett Sport
64 Church Road
Hove
BN3 2FP
01273 731780
customerservice@nickrivettsport.co.uk